Gartner has found that by 2016 more than 50% of AD contracts will mandate the use of software quality management tools, as leading organizations have started using Software Analysis & Measurement (SAM) in their outsourcing contracts to improve code quality so they are more prepared to respond to fast-paced changing business requirements and reduce business disruption risk. This paper features Gartner research and related content from CAST, detailing the three main focus areas to implement a successful SAM program with your vendors, as well as a client example of a large telecom firm that used SAM to lower IT costs and gain visibility into vendor performance.