“Companies wanting to quantitatively measure the effectiveness of their SLAs have been hindered by their inability to measure performance across multiple service providers and systems. However, advances in software analytics now make it possible for sourcing organizations to structure and measure complex SLAs so that they more closely align with business objectives”
As your business goals shift to supporting your Digital Transformation agenda, your service providers need to shift with you, and your vendor management practices can either help you or slow you down.
In this recording, Robert Krohn, CIO and a Partner at ISG, the leading sourcing advisory, will share insights into how business outcomes and risk-based SLA's can improve ADM service provider performance.
Learn how:
- Managing the right outcomes to align your business to your Digital goals
- Building healthier relationships with service providers, based on practical, objective metrics
- Aligning metrics between vendor management and project leaders