IBM Director, Frédéric SCHMITT, will share one client’s journey towards improved performance-based relationship. In this 30 min discussion, Mr. Schmitt will give practical insights into an implementation of a measurement system that demonstrates productivity and efficient improvements during a client’s IT transformation program.

Attendees will learn:

• How IBM creates effective measurement systems of portfolios.
• How performance-based service levels were established.
• How automated, standards-based measures enable benchmarking, cost and performance transparency.
• How visibility and objectivity builds trust between client and vendor.
• Lessons learned in deploying performance-based SLA and software analytics
• Potential use cases for continuous improvement enabled by automated measurement processes
• How IBM educated the client and drove adoption across their organization

Panelist

Frederic Schmitt
Frederic Schmitt works for IBM France as Senior Project Manager / Delivery Project Executive and Director of Software Quality / Automated Function Point Center of Excellence (SQ/APF CoE). He specializes in quality, sizing measurement and software analytics to improve business value of his clients. He brings decades of experience in application development, maintenance and integrated operations, and CMMi consulting and has with clients such as Cofinoga, BNPP Paribas, CMA-CGM, Safran, Michelin, SNCF, EDF, Carrefour, etc.

Watch Now