How Coca-Cola Prevents Operations Failures with CAST

Michael Furniss, Director of CoE at the Coca-Cola bottling investment group discusses how CAST helps him control the quality of SAP customization to ensure business continuity.

Questions answered include:

• How CAST is used at Coca-Cola BIG
• How software quality impacts business operations
• The value of being able to prioritize quality issues
• How executive sponsoship played a role in the success of the quality program